Frequently Asked Questions

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An MSP is an IT company that manages and supports a business's technology on an ongoing basis. Think of it as proactive services, or preventing issues from happening before there is a big issue. Instead of waiting for problems to happen, an MSP continuously monitors and maintains your technology to prevent problems in the first place. 

Coastal IT provides a wide range of IT services, including computer and server support, network monitoring and support, camera systems, data backups, vendor management, door access control, phone systems, social media management, website and DNS management, helpdesk support, troubleshooting, and Microsoft 365 and Google Workspace management.

 Not necessarily. Coastal IT can work alongside an existing employee or IT person to provide additional expertise, cybersecurity, monitoring, backups, and technical support when needed. 

 Yes. Coastal IT uses proactive security tools and monitoring designed to identify and respond to suspicious activity before it can turn into a major business disruption. 

 Yes. Many IT issues can be diagnosed and resolved remotely, allowing us to provide fast support without requiring an on-site visit. 

 Depending on the situation and service agreement, Coastal IT can provide on-site assistance when a problem requires hands-on support. 

 Absolutely. You don't need to be an IT expert. Coastal IT can review your current technology, identify potential risks and areas for improvement, and recommend solutions based on your business's needs and budget.